Also suggest using the checkname feature to pull up that user if it doesn't do it automatically. We told the client to add the contacts to their contact list so that it should always pull up the info. There are also addresses that are not in my contacts that will pop up in autocomplete.īut if they show in the nk2 browser then they should show up as autocomplete. I can start to type a persons email address that I know is in my contacts (but I have never emailed them) and the autocomplete does not pop up for them as I start typing.

You email implies the autocomplete is somehow tied to the users contacts 'When the user is adding a address that in his CONTACTS/ADDRESS BOOK or in his autocomplete cache, the name or email address doesn't show up (autopopulate).' and from my experience the autocomplete is a seperate list that is created automatically based people they have previously emailed. If you can't somewhat consistently reproduce the problem you are going to have a tough time with this one, I can't imagine their are any logs of this kind of activity to look at.

That would be pretty weird especially if also happens in OWA. I thought it was just happening to the user's outlook but he also saying it happening when he using Outlook Web Access so don't think it has anything to do with the local autocomplete. I also use a nk2 browser to view the DAT file and I see all the autofill contacts in the email. dat roaming cache file but deleting that and having outlook recreate it doesn't seem to do anything. Afterwards, that same email will start to autofill when he types it in but it seems to be happening randomly where this stops working and i can't find any evidence why this might be happening or seen it myself.Īny ideas or have anyone seen this before? What he does is he have to search his sent items or TO items from old emails he received and copy the email address and then paste the email address into a new email in order to send it. However this user said it doesn't happened sometimes. Normally when you type in a name or email address in the TO field, it starts to autofill the rest by pulling from the last time you emailed the person or from the user's contacts list if he in there. These contacts the user is sending to are people that he frequently emailed back and forth. When the user is adding a address that in his CONTACTS/ADDRESS BOOK or in his autocomplete cache, the name or email address doesn't show up (autopopulate). We have a client that having a specific wierd issue we can't seem to recreate and yet it happening to him both in Outlook 2013 and Outlook Web Access.

Mac mail contacts not showing up